Introduction

This privacy policy explains how V & A Burgess Ltd (Company number 08658463), trading as Electrical Faults Fixed ("we", "us", "our"), collects, uses, and protects your personal information when you visit www.electricalfaultsfixed.com.

Our registered office address is 5a Church Road South, Woolton Village, Liverpool, England, L25 7RJ.

We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

This website is a content and information site. We do not require you to create an account, and we do not process any payments or bookings through this website.

We may collect the following information:

Information You Provide Directly

If you use our contact form, we collect the information you submit, which may include your name, email address, and the content of your message. This information is used solely to respond to your enquiry.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies. This may include:

  • Your IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages you visit, time spent on pages, and navigation paths
  • Referring website or search terms that led you to our site
  • Device type and screen resolution

This information is collected through the following third-party services:

  • Google Analytics — for understanding how visitors use our website. Google Analytics uses cookies to collect anonymous usage data. Google's Privacy Policy
  • Google AdSense — for displaying relevant advertisements on our website. AdSense may use cookies to serve ads based on your browsing history. How Google uses advertising cookies
  • Grow.me — for content recommendations and engagement. Grow.me Privacy Policy

How We Use Your Data

We use the information we collect for the following purposes:

  • To respond to enquiries submitted through our contact form
  • To understand how visitors use our website so we can improve our content
  • To display relevant advertisements through Google AdSense
  • To provide content recommendations through Grow.me
  • To maintain the security and performance of our website

Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

  • Consent — for the use of non-essential cookies (advertising and analytics). You can manage your cookie preferences at any time.
  • Legitimate interests — for website security, performance monitoring, and improving our content. Our legitimate interest is to operate and maintain an informative website.
  • Contract — when you submit a contact form enquiry, we process your data to respond to your request.

Data Sharing

We do not sell, trade, or rent your personal information to third parties.

Your data may be shared with the following third-party service providers who process data on our behalf:

  • Google (Analytics and AdSense) — for website analytics and advertising
  • Grow.me / Mediavine — for content recommendations
  • Our web hosting provider — for the technical operation of the website

These providers may process data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK data protection law.

Data Retention

  • Contact form submissions — retained for up to 12 months, then deleted
  • Analytics data — retained in accordance with Google Analytics default settings (14 months)
  • Advertising data — managed by Google in accordance with their data retention policies

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can request correction of inaccurate data
  • Right to erasure — you can request deletion of your personal data
  • Right to restrict processing — you can request that we limit how we use your data
  • Right to data portability — you can request your data in a machine-readable format
  • Right to object — you can object to certain types of processing, including direct marketing
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us.

Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

How to Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

  • By post: V & A Burgess Ltd, 5a Church Road South, Woolton Village, Liverpool, L25 7RJ
  • Online: Contact form

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Last updated: February 2026